Mindful Rider

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Terms and Conditions

1. Scope and provider

These terms apply to all Mindful Rider offers on mindfulrider.co. The provider is Hannes Tiedens, Mindful Rider, Lerchenfeldstrasse 14, 9500 Wil SG, Switzerland. Email: info@mindfulrider.co, phone and WhatsApp: +41 78 236 84 88. Legal form: sole proprietorship. UID: CHE-339.831.195.

In these terms, “you” means you as my client and “I” means Hannes Tiedens. They apply to these offers:

  • Mental Roadside Assistance Kit (free)
  • Clarity Call (free, 20 minutes)
  • Find Your Grip (3 sessions)
  • The Road Within (3 months)

2. Nature of the service

Mindful Rider is personal development and mental training based on the GRIP Method. It is not psychotherapy and not medical treatment. I do not make diagnoses or promise healing.

I accompany you with care and to the best of my knowledge and ability. What I owe you is this sincere effort, not a specific result. Sessions take place at my premises in Wil or online by video.

3. Health and ongoing treatment

This accompaniment does not replace medical or psychotherapeutic treatment. If you are in treatment or take medication, please tell me before the first session. Continue any ongoing treatment. Change or stop medication only in agreement with your doctor.

Please tell me honestly about your physical and emotional state as far as it matters for our work. I may decline to work together or suggest that you first speak with the people treating you. If you withhold important information about your health, you bear the consequences yourself.

Please tell me before the first session in particular if any of the following applies to you: an acute or severe mental illness or crisis, suicidal thoughts, a psychosis or manic episode, an addiction, a severe physical illness, ongoing psychiatric or psychotherapeutic treatment, or taking psychiatric medication. This does not automatically rule out working together. It helps me assess whether and how I can accompany you safely.

Come to sessions sober, without alcohol, drugs or other mind-altering substances. Take prescribed medication as usual. If I notice that you are not sober, I may stop the session. It then counts as held.

4. How the contract is concluded

Find Your Grip is booked directly in the online shop. The contract is concluded when you complete your order and receive the confirmation email.

The Road Within is booked after a Clarity Call. You receive a booking confirmation by email. The contract is concluded when you confirm it.

The Clarity Call is free and non-binding. You receive the Mental Roadside Assistance Kit free of charge after signing up for the newsletter. You can unsubscribe at any time.

5. Prices and payment

The prices on mindfulrider.co at the time of booking apply. Prices are shown in euros, and in Swiss francs for clients in Switzerland. I am not registered for VAT, so prices do not include VAT. You pay via Stripe by card or with the other payment methods offered there, in Switzerland also with TWINT.

Find Your Grip: EUR 597 (CHF 590 in Switzerland), due at booking.

The Road Within:

  • EUR 2,800 (CHF 2,750 in Switzerland) when paid in full, due at booking
  • or EUR 2,940 in 3 monthly instalments of EUR 980 (CHF 2,850 in 3 monthly instalments of CHF 950 in Switzerland)

With instalments, the first is due at booking, before the onboarding. The second is due at the start of month two, the third at the start of month three. We set the exact dates during the onboarding. The instalments are charged automatically on these dates.

Paying in instalments is a payment arrangement. With your booking you owe the full price. If an instalment cannot be charged, you receive a reminder. Further sessions are paused until it is paid.

6. Find Your Grip

Find Your Grip includes 3 sessions of 75 to 90 minutes and short integration check-ins between sessions. After your purchase I get in touch with you personally within one working day, and we arrange the dates together.

  • The first session takes place within 4 weeks of purchase.
  • All three sessions take place within 3 months of purchase.
  • On request, I extend this period once by one month, for example for travel, illness or an accident.

Sessions not taken by the end of this period expire without refund.

If it doesn’t feel right: If you sense after the first session that working together is not the right fit, tell me before the second session. I will then refund the two remaining sessions, which is EUR 398 (CHF 395 in Switzerland). The refund is made within 14 days to your original payment method.

7. Switching from Find Your Grip to The Road Within

You can switch to The Road Within at any time during Find Your Grip and up to 30 days after your last session. EUR 300 is then credited, or CHF 300 in Switzerland. The Road Within then costs EUR 2,500 (CHF 2,450) when paid in full, or EUR 2,640 in 3 monthly instalments of EUR 880 (CHF 2,550 in 3 monthly instalments of CHF 850).

The Find Your Grip sessions you have already paid for remain yours. We hold them before the start or during The Road Within. The refund under section 6 does not apply if you switch.

8. The Road Within

The Road Within runs for 3 months and includes:

  • a personal onboarding before the start
  • 8 sessions of 75 to 90 minutes: weekly in month one, every two weeks in months two and three
  • integration check-ins of 15 minutes: weekly in months one and two, as needed in month three
  • a closing ritual at the end of month three

We plan the dates together during the onboarding. Sessions missed for reasons on your side can be made up within one month after the programme ends.

9. Appointments, cancellation and rescheduling

You can cancel or reschedule a session free of charge up to 48 hours in advance. If you cancel later or do not attend, the session counts as held.

If you are prevented through no fault of your own, for example by an accident or acute illness, and let me know as soon as possible, we find a new date. If I have to cancel a session, you always receive a new date.

If you arrive late, the session ends at the planned time. For online sessions, please make sure you have a stable connection and a quiet place.

10. Safety and personal responsibility

You are responsible for yourself and your decisions, especially on the road. Never join an online session while riding or driving. Use exercises, visualisations and audios only when you are not riding and feel safe.

After a session, set off only once you feel fully clear and present again. This accompaniment does not replace rider safety training.

11. Right of withdrawal for clients in the EU

This right of withdrawal applies to you if you book or buy online from me as a consumer resident in the EU or EEA. Clients in Switzerland have no statutory right of withdrawal. The refund under section 6 applies in addition and independently. The following instructions follow the official EU model.

Instructions on withdrawal

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us (Hannes Tiedens, Mindful Rider, Lerchenfeldstrasse 14, 9500 Wil SG, Switzerland, phone: +41 78 236 84 88, email: info@mindfulrider.co) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or email). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated us your withdrawal from this contract, in comparison with the full coverage of the contract.

End of instructions on withdrawal

When the right of withdrawal expires

For the accompaniment (Find Your Grip, The Road Within), your right of withdrawal expires once I have fully provided the service, provided that I only began after you expressly requested this during checkout and acknowledged that you lose your right of withdrawal once the contract has been fully performed.

For digital content not supplied on a tangible medium, for example PDFs, audios or online courses, your right of withdrawal expires as soon as I begin supplying it. This requires that you expressly consented during checkout to supply beginning before the withdrawal period ends, that you acknowledged that you thereby lose your right of withdrawal, and that I confirmed both to you by email.

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

  • To Hannes Tiedens, Mindful Rider, Lerchenfeldstrasse 14, 9500 Wil SG, Switzerland, email: info@mindfulrider.co:
  • I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
  • Ordered on (*)/received on (*),
  • Name of consumer(s),
  • Address of consumer(s),
  • Signature of consumer(s) (only if this form is notified on paper),
  • Date

(*) Delete as appropriate.

12. Ending the accompaniment

You can end the accompaniment at any time. Amounts already paid or due remain owed, except in the cases of sections 6 and 11.

I can end the accompaniment if the necessary trust is missing or if I can no longer take responsibility for it, for example if you urgently need medical or psychiatric help. In that case I refund the sessions not yet held on a pro rata basis.

13. Liability

I am liable for damage I cause intentionally or through gross negligence. Liability for slight negligence is excluded to the extent permitted by law.

I am not liable for decisions and actions you take yourself, in particular on the road. I am not liable for technical problems during online sessions that are not my fault.

14. Confidentiality and data protection

Everything you share with me is treated confidentially. Exceptions apply only where the law requires disclosure or where there is an acute danger to life and limb.

How I process your data and how long I keep session notes is set out in the privacy policy on mindfulrider.co and in the privacy notice for clients.

15. Materials

Worksheets, audios, the Mental Roadside Assistance Kit and other materials are for your personal use. Please do not pass them on or publish them. The GRIP Method and all materials remain my intellectual property.

16. Applicable law and place of jurisdiction

Swiss law applies. If we disagree, we first look for a solution together. If that does not succeed, the place of jurisdiction is Wil SG, Switzerland. Mandatory consumer protection rules of your country of residence remain reserved.

17. Final provisions

If any provision of these terms is invalid, the remaining provisions remain valid. The invalid provision is replaced by one that comes closest to its purpose.

The version of these terms valid at the time of your booking applies. If the German and English versions differ, the German version prevails.

Last updated: 1 November 2026

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