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Privacy notice for clients

This is a translation of the German «Datenschutzhinweise zur Begleitung». If the two versions differ, the German version prevails.

This notice supplements the privacy policies on www.mindfulrider.co and www.hannestiedens.com. It applies to all coaching and accompaniment with me: at Mindful Rider (Find Your Grip, The Road Within and individual sessions) and at Praxis Hannes Tiedens (for example in-depth hypnosis work, integration support and mental training), online or in person in Wil. You receive it before we start, together with the coaching agreement. Anything not covered here is set out in the privacy policy of the respective website.

During our work I also process information about your health. This is sensitive personal data. I only process it with your express consent.

1. Contact details

The controller under data protection law is:

Hannes Tiedens Praxis Hannes Tiedens Lerchenfeldstrasse 14 9500 Wil Switzerland

info@mindfulrider.co (Mindful Rider) info@hannestiedens.com (Praxis)

Data protection representative in the European Economic Area (EEA) pursuant to Art. 27 GDPR:

Luise Hansal Kasselerstrasse 95 34376 Immenhausen Germany

luise.tiedens@gmail.com

2. What personal data I process

  • Your details in the coaching agreement: name, address, date of birth, email address and phone number
  • Your answers in the questionnaire before we start, for example about ongoing treatment, medication and how much you can currently take on
  • What you share with me in our sessions, for example about stress, experiences, how you feel and your health
  • My notes on the sessions and on your progress
  • Audio recordings I make especially for you

3. Why I process it

I use this personal data only to assess in advance whether and how I can accompany you safely, to accompany you responsibly, to prepare sessions and to follow your progress. I never use it for advertising or any other purpose.

4. Legal bases

I process your personal data in accordance with the Swiss Federal Act on Data Protection (FADP). I process sensitive personal data such as information about your health only with your express consent.

If and to the extent that the EU General Data Protection Regulation (GDPR) applies, I rely on:

  • Art. 9(2)(a) GDPR in conjunction with Art. 6(1)(a) GDPR for information about your health, with your express consent
  • Art. 6(1)(b) GDPR for all other information required for the coaching agreement
  • Art. 6(1)(c) GDPR where I am legally required to keep records

5. Where and how I store your personal data

  • Notes: I write them by hand on a tablet, save them as a PDF in your client folder and then delete them from the tablet.
  • Storage: The agreement, questionnaire, notes and audio recordings are stored encrypted in Proton Drive. The provider is Proton AG (Switzerland). These folders are stored online only, not on my computer.
  • Access: Only I have access, protected by a strong password and two-factor authentication.
  • Agreement and questionnaire: You fill them in online in meetergo and sign them there electronically. The provider is meetergo GmbH (Germany).
  • Online sessions: They take place via Zoom (provider based in the USA). I do not record sessions unless we expressly agree to do so in an individual case.
  • WhatsApp Business: I use it only for organisational matters such as appointments. We discuss health-related or very personal topics in our sessions, not via WhatsApp, Instagram or email.

Further information on these services and on processing personal data abroad can be found in the privacy policy of the respective website.

6. Confidentiality

Everything you share with me is treated confidentially and not passed on to anyone. Exceptions apply only if you expressly consent, if the law requires me to disclose it, or if there is an acute danger to life and limb.

7. Tools using artificial intelligence

For administrative work I sometimes use tools based on artificial intelligence. I only enter content from our work there without your name and without any other details that could identify you.

8. How long I keep your personal data

I keep my notes and the records of our work for 10 years after our collaboration ends and then delete them. This allows me to answer questions later and protects me in the event of any claims. I keep invoices and payment records for 10 years, as required by Swiss law.

9. Consent and withdrawal of consent

You give your express consent in the coaching agreement. You can withdraw it at any time with effect for the future by sending a short message to info@mindfulrider.co or info@hannestiedens.com.

If you withdraw your consent, I will no longer process your health data from that point on. As I cannot accompany you responsibly without notes, our collaboration then ends. Processing carried out before the withdrawal and statutory retention obligations remain unaffected.

10. Your rights

In particular, you have the right to access, rectification, erasure, restriction, disclosure and portability of your personal data, and the right to object. The details are set out in the privacy policy of the respective website. Please write to me at info@mindfulrider.co or info@hannestiedens.com.

You can also contact a data protection supervisory authority. In Switzerland this is the Federal Data Protection and Information Commissioner (FDPIC). In the EU and the EEA it is the supervisory authority of your place of residence.

11. Declaration of consent

You confirm this text in the coaching agreement:

I have read the privacy notice for clients. I expressly consent to Hannes Tiedens processing my personal data, including information about my health, for the purpose of the coaching and accompaniment as described in this notice. I can withdraw this consent at any time with effect for the future.

Last updated: 1 November 2026

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